Shipping policy

Trade Name:
MB-Seal® – Flexible Sealing Elements for Injection Molding Tools

Company Information:
Address: Middeldorper Weg 59a, 45327 Essen, Germany
Phone: +49 201 31974471
Email: info@mbseal.de

1. General Information

At MB-Seal®, we aim to process and deliver all orders quickly and securely. Every product is carefully inspected and packaged to ensure it arrives in perfect condition. This shipping policy explains how and when orders are delivered and the available shipping options.

2. Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

Custom or made-to-order sealing elements may require additional processing time depending on project complexity.

You will be notified via email once your order has been shipped.

3. Shipping Methods & Delivery Times

Shipping is available within Germany, EU countries, and internationally through reliable logistics partners.

  • Germany & EU countries: Estimated delivery within 3–7 business days after dispatch.

  • International Orders (Non-EU): Estimated delivery within 7–14 business days, depending on the destination and customs procedures.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or disruptions in the courier network.

4. Shipping Costs

Shipping costs are calculated based on weight, dimensions, and destination. The total shipping fee will be displayed at checkout before confirming your order.

For large or bulk orders, please contact us at info@mbseal.de to arrange custom shipping or freight options.

5. Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees applicable in their respective countries. MB-Seal® is not responsible for delays or additional charges due to customs clearance.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email, which allows you to monitor the shipment’s progress online.

7. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us immediately at info@mbseal.de within 7 days of delivery (or the expected delivery date).

  • Provide your order number and, if possible, photos of the damaged items or packaging.

MB-Seal® will work with our shipping partners to resolve the issue promptly.

8. Contact

For any questions regarding shipping or delivery, please contact our support team: